POLICIES
Updated Jan 2023
Our Service Guarantee
All services are non refundable but we will be more than happy to
schedule an adjustment service free of charge.
The service must be a mistake from the service provider… not something you might have changed your mind about after the service has been performed. In case of a disagreement, a redo must be validated by management. You have 48 hours to contact Moxi Hair Studio to receive a complimentary service to adjust any dissatisfaction. Adjustment services will not be allowed 10 days past initial service date.
It is important you contact the salon as soon as you are unhappy so we can schedule you as soon as possible for an adjustment.
Please do not contact your stylist directly.
Refunds
All services are non refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 10 days past initial service date.
It is important you contact the Salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service.
Right to Refuse Service
Moxi Hair Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
Return Policy
We are happy to return any unopened retail products you have purchased within 14 days of original purchase. No cash value is given and an in-salon credit will be issued.
24 Hour Cancellation Policy
We understand that life happens and you may have to cancel or change an appointment with us.In order to respect the time of both our guests and our staff, we request that you notify us of a cancellation, rescheduling or changes to your service at least 24 hours prior to the appointment.
If an appointment is re-scheduled 3 individual times within the 24 hour window you will be placed on a walk-in basis only.
Appointments that are cancelled less than 24 hours prior will result in a 50% service fee charged to your card on file.
Changing your mind about receiving a service while you are sitting in the chair is considered a last minute cancellation and will be charged as such.
No Show
In order to respect the time of our stylists, if an appointment is no showed, you will be charged 50% of your service. Please be advised if you NO Show on an adjustment appointment you will not be able to schedule a new appointment free of charge.
Late
Please be courteous to your stylist and other clients. If you are more than 15 minutes late for your appointment we will have to reschedule your appointment.
Children
Due to safety considerations and in order to maintain a quality experience for all of our clients, children are only permitted in the salon if they have an appointment or are accompanied by an adult not receiving services.
Only children receiving services are allowed in our working area.
We have very hot and sharp tools, blades, equipment and chemicals that are dangerous. We can not monitor children while we are working.
Age appropriate children may sit quietly by themselves in the waiting area, however, any disturbance to our staff or other clients will be addressed. If your child is disruptive, we will ask you to
reschedule your appointment.
Methods of Payment
Moxi Hair Studio accepts Visa, Master Card, American Express, Discover and Cash.
Color Services
If you are new to Moxi Hair Studio, or if you are an existing clientand you are thinking of making a change to your hair color, we do require a consultation prior to scheduling your appointment in order to asses and plan for a proper time frame and price estimate.
Please keep in mind, previous use of box color or going from darker to lighter tones may result in more than one service to achieve your desired result.
Color services are guaranteed only with proper home care as instructed by our stylists, and with use of recommended Davines products.
Gift Certificate Policy
- Gift certificates are valid for up to one year from the date of purchase.
- Copies of gift certificates are not acceptable.
- Please call Moxi Hair Studio concerning lost gift certificates.
- All gift certificates are non-refundable.
- Gift certificates are not redeemable for cash.
- Gift certificates are valid at Moxi Hair Studio only for all products and services available.
Privacy
Information collected from this site is only used if we need to contact you for further information regarding your appointment.
We greatly appreciate your cooperation in providing us with your contact information.
Please see our Privacy Policy and Terms & Conditions.